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FAQs
Frequently Asked Questions
Questions—
- How do I notify the bank of a change in my address and/or name?
- How do I report a lost/stolen debit card? What if the Bank is closed?
- How can I check on my account?
- How do I sign up for Online Banking?
- How do I sign up for Bill Pay?
- What are E Statements and how to I sign up for them?
- How do I set up direct deposit?
- How many branches/ATMs do you have, and where are they located?
- Which branches have Saturday hours?
- What is the bank’s routing number?
- What is overdraft protection and how do I get it?
- What is the VIP option and is it available for my account?
- How do I order/reorder checks?
- What is checksafekeeping?
- What is Union Bank's stock symbol?
Answers—
- How do I notify the bank of a change in my address and/or name?
To change your address and/or name simply complete and sign a Change of Address/Name Form and return it to the Bank—we'll take care of the rest! You can also stop by your local branch for a form.
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- How do I report a lost/stolen debit card? What if the Bank is closed?
Use Express Telebanking (automated phone banking) anytime to report a lost/stolen debit card. Dial 802-888-6448 or 1-800-583-2869, and choose option 7 from the main menu. During normal business hours, you will be transferred to a Union Bank Customer Service Representative who will address your needs. If it is after normal business hours, you will be automatically transferred to the Bank's authorized card processor. Click here for an Express Telebanking User Guide
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- How can I check on my account?
There are several ways you can check on recent activity and balances. You can use telephone banking1 by calling 800-583-2869 or the local Lamoille County number, 802-888-6448; through online banking1 from any computer with access to the internet, or visit us at any of our convenient branches and we will be happy to help you in person. You can also call our main number, and we can assist you by phone. Just dial 802-888-6600 or toll free 1-866-862-1891 during business hours. You might also like to know that the person (yes, the genuine, non-recorded person) who answers the main number can put you through to any of our branches!
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- How do I sign up for Online Banking?
Simply fill out an application and either mail it to
Union Bank, Attn. Electronic Services
PO Box 667
Morrisville, VT 05561
or drop it by your local branch. Click here for an application
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- How do I sign up for Bill Pay?
When you click on the Bill Payment tab within Online Banking, you simply fill in the form with your Payee information. You will need to enter your checking account number exactly as it appears on your statement, so be sure and have that handy when you sign up.
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- What are E Statements and how to I sign up for them?
Rather than receiving your statement in the mail, E Statements are an electronic version of your statement that is available in the online banking system under the E Statement tab. You will be sent an email each month that notifies you when your most recent statement is ready to view. Once you sign up for E Statements, you will be able to view up to 24 months worth of statements2. You can sign up for E Statements within the online banking system or at your local branch.
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- How do I set up direct deposit?
Your employer sets up direct deposit. Ask your payroll administrator or human resources staff for any necessary paperwork required to initiate receipt of your paycheck by direct deposit. You generally need to supply a voided check from the receiving account.
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- How many branches/ATMs do you have, and where are they located?
We have 15 branches and 29 ATMs located throughout Northern Vermont and Northeastern New Hampshire. Visit our locations page for addresses, phone numbers, hours and more.
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- Which branches have Saturday hours?
Littleton
Lyndonville
Morrisville, Northgate Plaza
St. Albans
St. Johnsbury, Portland Street
Stowe
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- What is the bank's routing number?
The bank's routing number is: 011601100
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- What is overdraft protection and how do I get it?
Personal Overdraft Protection (POP) is a Line of Credit that you apply for which protects your Union Bank checking account should the balance fall below zero. Click here for an application or pick one up at any of our branches.
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- What is the VIP option and is it available for my account?
Our optional VIP (Value Integrated Package) is a great add-on to any UB Checking, UB 55 or NOW checking account. For just $4 per month you can supercharge your account's features with additional benefits: Click here for more information on the VIP option
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- How do I order/reorder checks?
You can reorder checks directly from the Harland website; go to Harland to reorder checks now; or at your local branch.
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- What is check safekeeping?
Check safekeeping is service offered by banks to store your checks as images, usually on microfilm, rather than mailing the physical checks in monthly statements. This saves the bank, and ultimately the consumer, the cost of returning checks in the mail. A detailed accounting of your checks appears on your statement and it is possible to get images (usually 4 checks to a page) back with your statement, as well. Check images are also available within Online Banking.
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- What is Union Bank's stock symbol?
Union Bankshares is the holding company for Union Bank and is traded under UNB on NASDAQ. Click here to learn more about Union Bankshares
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1 You must sign up for Express Telebanking and Online Banking before you can begin using them.
2 E Statement start date was June 2010, so you will not see E Statements for cycles before that date.
