Reset/Unlock NetTeller Password ProceduresBefore you can use the Reset Password feature you must first activate the Reset Password function in your personal settings. To activate your Reset Password you will need to log in to your NetTeller account and click on the options tab.
1. To activate the Reset Password option, you will need to log on to NetTeller and click on the options tab. Two new fields have been added to the page:
Personal Question
Personal Question Answer (PLEASE NOTE: the answer is Caps-Lock sensitive)You may enter any information in the fields and you may change these fields at any time.
The Personal Question will need to be answered before your NetTeller can be reset/unlocked.
The email address should also be confirmed or entered. If the email address is invalid Reset Password will not work.
2. When the Reset Password option is selected from the Union Bank NetTeller Log on page, the system will display:
Please enter your Union Bank Internet Banking or Personal ID
Once you enter your NetTeller ID and click submit the system will display:Email Address
Email Subject informationThe Email subject is a required field, and is the subject that will be displayed when the system emails you. This will help you identify that this is a valid email from the bank and not a phishing attempt.
After you have entered all the required information and you select the Submit button, the system will confirm the information against the Union Bank NetTeller information on the bank’s computers.
If the information is matched and confirmed the system will return the following message:
“Thank you. You will receive an email shortly with instructions on how to reset your PIN.”
If the information does not match our files you will receive the following message:“Either your Union Bank Internet Banking ID or email address did not match our records. Please contact Union Bank at 802-888-6600 x 1043.”
3. If the information entered is valid, you will receive an email with the following message:
“You have requested that your Union Bank Internet Banking ID PIN be restored. To confirm this request, please click here. This message was sent at (date/time). This link will be valid for 2 hours."
4. When you click on the click here link in the email message, the system will take you to the confirmation page in a secure browser window. The email link will only be valid for 2 hours from the time it was sent.
After you enter your Union Bank Internet Banking ID and answer the Personal question (PLEASE NOTE: the answer is Caps-Lock sensitive) click the Submit button and if the information is correct the following message will appear:
“Your PIN has been successfully updated.”
Click Go to Login page and the system will return you to the Log on page.
You will need to enter your Net Teller ID and your password is now returned to the original password given to you when your account was first set up.
If the information entered on the confirmation page does not match our records, the following message will appear:
“Either your Union Bank Internet Banking ID or Personal Question did not match our records. Please contact Union Bank at 802-888-6600 x 1043.”
5. Log in with your Union Bank Internet Banking ID and your original password. You will then have to read and accept our Disclosure agreement and change your password.
Additional Notes
• The original password will be either the last 4 digits of your social security or your business tax ID number. If you have any questions, please contact the Electronic Banking Department at 802-888-6600.
• Trying to reset your password again before receiving your confirmation email will void all confirmation emails you receive. You will then have to wait for all of your confirmation emails and start the process over from the beginning.
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